AI Project Manager & Digital Transformation Lead

Specializing in ServiceNow ITSM, AI Infrastructure & Platform Modernization

13+ Years Experience
20k+ Users Managed
€500k+ Portfolio Value
95% On-Time Delivery
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About Me

Mathieu Delloye - Professional Photo

PSM1-certified Scrum Master with 13+ years leading complex AI/Data, ServiceNow ITSM, and digital transformation projects in critical sectors including nuclear, banking, HR, and logistics.

Expert Product Owner for ServiceNow ITSM with proven expertise in Incident Management, Problem Management, IMAC, Change Management, and SLA/KPI optimization across 150+ service requests in banking environments.

Demonstrated expertise deploying AI infrastructure (OpenAI, Azure OpenAI), advanced data governance, Agile methodologies, and ITSM best practices with a track record of delivering complex projects with 95% on-time delivery.

ServiceNow ITSM

150+ service requests, incident management

Platform Modernization

Devonway migration, 30+ apps

AI Infrastructure

OpenAI, Azure OpenAI, ML pipelines

Data Governance

20,000+ users, Power BI

Professional Experience

Framatome AI & Nuclear

Freelance Scrum Master & Proxy Product Owner

Framatome (Direct Contract) | Nuclear Sector

Oct 2025 - Present | Naples, Italy

  • Genialab AI Infrastructure (OpenAI & Azure OpenAI)
  • Devonway ServiceNow ITSM - 99.5% availability
  • Power Platform & Angular Solutions
  • UIPath MES Automation - 70% testing reduction
ATOS Digital Platform

Senior Project Manager & Scrum Master

ATOS - Framatome Digital Factory | Nuclear Sector

2020 - Oct 2025 | Naples, Italy

  • Devonway Migration - 20,000+ users
  • ServiceNow ITSM Implementation
  • 30+ applications with SSRS & REST APIs
  • AI Infrastructure - +40% productivity
  • €650k+ portfolio - 95% on-time
DEVOTEAM ITSM Services

Quality Method Engineer & IT Process Manager

DEVOTEAM - BPCE IT | Banking Sector

2017 - 2020 | Lyon, France

  • ServiceNow ITSM - 150+ requests
  • SLA & KPI Management - 100+ KPIs
  • Data Governance - Power BI
  • Banking Compliance - GDPR
ADECCO Portfolio Mgmt

PMO Specialist - Portfolio Management

ADECCO GROUP - MODIS | HR Staffing & IT

2014 - 2017 | Lyon, France

  • €30M+ portfolio supervision
  • 50+ concurrent projects
  • PMO leadership - 43 PM trained
  • ServiceNow & Clarity PPM

Core Skills

ServiceNow ITSM

Incident • Problem • IMAC • Change

Platform Modernization

Devonway • UI/UX • 30+ Apps

AI & ML

OpenAI • Azure • ML Pipelines

Data & Analytics

Governance • Power BI • Analytics

Cloud & DevOps

Azure • AWS • GitHub • CI/CD

Agile & PM

Scrum • PSM1 • Portfolio Mgmt

Key Projects & Achievements

⚙️ ServiceNow ITSM Leadership

Implemented 150+ service requests in banking with 98% satisfaction

ServiceNow Banking

🔧 Devonway Platform

Migrated platform for 20,000+ users with 30+ applications

Devonway 20k+ Users

🤖 AI Infrastructure

Led Genialab AI platform with +40% productivity increase

OpenAI Azure

📊 Data Governance

Implemented governance for 20,000+ users

Data Power BI

💼 Portfolio Management

Managed €650k+ portfolio with 95% on-time delivery

€500k+ 95%

🎯 Digital Transformation

Spearheaded transformation across nuclear and banking sectors

Multi-Sector GDPR

🚀 Vibe Coding Projects

Innovative full-stack solutions optimizing legacy hardware with advanced AI & real-time data pipelines

Viscache AI - RAG Optimization

AI • DevOps • Performance

🎯 Challenge

MacBook Pro 13" 2013 (Intel i5, 8GB RAM) - RAG timeouts (120-341s)

✨ Solution

  • Performance: 120-341s → 25-35s (-77% ⚡)
  • Context Pollution: 80% → <5% (clean responses)
  • Stack: LLaMA 3.2 3B, Electron.js, Node.js, 100% offline

🔧 Key Optimizations

Hardware Profiling Quantization (Q4_K_M) Config Adaptation Context Cleaning Timeout Management

💡 Demonstrated Skills

  • DevOps: Hardware benchmarking, performance profiling
  • Debugging: Infinite loops, context pollution, streaming
  • AI Architecture: RAG pipeline, prompt engineering
  • Full-Stack: Electron frontend, Node.js backend, llama.cpp
-77% Latency Reduced
4x Quantization Speed
0€ Cost per Query

OpenClaw - Orc4Dev Dashboard

ETL • Python • Real-time

🎯 Challenge

Transform heterogeneous data (Finance, Jobs, Weather) into real-time mobile dashboard on legacy macOS Sierra

✨ Solution

  • Finance Pipeline: Binance API (BTC, PAXG) - Automated
  • Job Intelligence: Adzuna agent filtered (AI PM, Scrum Master)
  • Weather Data: Open-Meteo + WAQI (precision: dew point, AQI)
  • Frontend: HTML5 HEARTBEAT dashboard (iOS interactive)

🔧 Technology Stack

Python ETL API Integration HTML5 Mobile Crontab Automation macOS Sierra

💡 Demonstrated Skills

  • Data Engineering: Multi-source ETL, API aggregation
  • DevOps: Automation, cron scheduling, error handling
  • Full-Stack: Python backend, HTML5 frontend
  • Legacy Systems: macOS Sierra compatibility, iOS responsiveness
3 Data Sources
Real-time Updates
0€ Infrastructure Cost

Smart Bar - AI-Boosted Browser Extension

AI • Browser Tech • Rome Business School

🎯 Challenge

Research at Rome Business School (International Master in AI) - Need faster information discovery on educational platforms

✨ Solution

  • AI-Powered Smart Bar: Browser extension with intelligent search acceleration
  • Rome Business School Integration: Optimized information retrieval for course/project discovery
  • Vibe Coding Applied: Lightweight, efficient, hardware-aware extension design
  • Real-time Information Search: Smart aggregation of academic resources

🔧 Technology Stack

Browser API AI Integration Web Scraping Real-time Search Educational Content

💡 Demonstrated Skills

  • Full-stack browser extension development
  • AI-driven information search & aggregation
  • Real-time data processing
  • Educational platform optimization
  • Vibe Coding in practice: lean, efficient design
⚡ Real-Time Search
🎓 Master AI Project
🚀 In Development

🎨 Vibe Coding Philosophy

Vibe Coding = Intuitive development based on system harmony + rapid innovation

⚙️ Hardware-Aware

Optimize for actual constraints, not ideal specs

🔄 Data Resilience

Multi-source heterogeneous pipelines

🌐 Full-Stack Thinking

Local → Mobile, cloud-agnostic solutions

⚡ Performance First

Every millisecond counts on legacy systems

Let's Connect

I'm passionate about digital transformation and AI innovation

Email

[email protected]

Phone

+39 351 3739937

Location

Naples, Italy